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A Guide to Pet Insurance (for cats): Part 4 - What You Need to Do...
Once you've purchased your policy, there are things you need to do in order to make sure your policy and claims are valid. Make sure you check your policy documents or speak to your insurer for the full list but, in brief:
- Make sure your pets are vaccinated
- Check that your vet is willing to fill out the claim forms. You may also want to check when registering with your vet or taking insurance for the first time whether or not your vet will charge for insurance.
- Log any claim with the insurance company within the required timescales. This could be up to 30 days; however, it is best to check. If you think that a claim may be ongoing but you’re not sure or the first amount of treatment is below the excess, it is still worth placing a call to the insurer so they can make a note. That way if the claim is ongoing and the next treatment takes you over the excess, you’ve logged it within the right timescale.
- Keep your receipts: your vet can provide a printout to go with your original claim form but for ongoing claims you can often submit the receipts yourself directly saving a lot of hassle for your vet surgery.
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